Privacy Policy
This privacy notice for SpectoAI ("we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:
- Install and use our BigCommerce application
- Visit our website at spectoai.io
- Engage with us in other related ways, including sales, marketing, or support
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us.
Summary of Key Points
This summary provides key points from our privacy notice, but you can find out more details about any of these topics below.
What personal information do we process? When you use our Services, we may process personal information depending on how you interact with SpectoAI and the Services, the choices you make, and the features you use.
Do we process any sensitive personal information? We do not process sensitive personal information.
What about your product images? Image data that you provide is collected and processed temporarily for the purpose of generating alt text. Once our service has completed processing of your image, we remove your image from our systems immediately.
Do we receive any information from third parties? We receive basic store information from BigCommerce when you install our app.
How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
What Information Do We Collect?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information we collect may include:
- Email addresses
- Store identifiers
- Contact information (when you reach out to support)
Image Data Provided by You. Image data that you provide is collected and processed temporarily for the purpose of providing our Services to you. Once our service has completed processing of your image, we remove your image from our systems immediately.
Payment Data. We may collect data necessary to process your payment if you make purchases. All payment data is stored by BigCommerce and payment processors. We do not have direct access to your payment card information.
Information automatically collected
In Short: Some information is collected automatically when you use our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information may include device and usage information, such as your IP address, browser and device characteristics, operating system, and information about how you use our Services.
How Do We Process Your Information?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, and for security purposes.
We process your personal information for a variety of reasons:
- To provide our alt text generation service. We process your product images through our AI partners to generate descriptive alt text.
- To display your product catalog. We access your BigCommerce product data to show you which products need alt text.
- To respond to your inquiries. We may process your information to respond to your questions and solve any problems.
- To send service communications. We may send you information about changes to our service or your account.
- To improve our services. We may process your information to understand how you use our services and make improvements.
When and With Whom Do We Share Your Information?
In Short: We may share information with AI processing partners and service providers.
We may share your information in the following situations:
- AI Processing Partners. We share your product images with OpenAI, Anthropic, and Google Cloud for alt text generation. These partners delete your images immediately after processing and do not use them for training.
- Service Providers. We may share your information with service providers who help us operate our business (hosting, analytics).
- Legal Obligations. We may disclose your information where required by law or to protect our rights.
We do not sell your personal information.
How Long Do We Keep Your Information?
In Short: We keep your information only as long as necessary for the purposes set out in this notice.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required by law.
- Account data is retained while our app is installed on your store
- Data is deleted within 30 days after you uninstall our app
- Product images are deleted immediately after alt text generation
- You may request earlier deletion by contacting us
How Do We Keep Your Information Safe?
In Short: We aim to protect your personal information through organizational and technical security measures.
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. These include encryption in transit and at rest, secure OAuth authentication with BigCommerce, and access controls. However, no electronic transmission over the Internet can be guaranteed to be 100% secure.
What Are Your Privacy Rights?
In Short: Depending on your location, you may have rights regarding your personal information.
Depending on your location, you may have certain rights under applicable data protection laws:
For EU/EEA/UK Residents (GDPR)
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to lodge a complaint with your supervisory authority
For California Residents (CCPA)
California residents have specific rights regarding their personal information. We do NOT sell personal information. You have the right to:
- Know what personal information we collect
- Request deletion of your personal information
- Non-discrimination for exercising your rights
International Data Transfers
Your data may be processed in the United States and other countries. We comply with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension. For transfers from the EU, UK, or Switzerland, we rely on Standard Contractual Clauses (SCCs).
Do We Make Updates to This Notice?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated "Last Updated" date. We will notify you of material changes via email or in-app notification.
How Can You Contact Us About This Notice?
If you have questions or comments about this notice, you may email us at:
Data Protection Officer: privacy@spectoai.io
General Inquiries: contact@getrobo.com